Terms and Conditions
- 1. General clauses
- 2. Opening an account
- 3. Accessing your account
- 4. Managing payments
- 5. Other account actions
- 6. AML Policy
- 8. Using the gaming software
- 9. Cancellations
- 10. Errors
- 11. Complaints and disputes
This is version 3.0 of Oddsring.com Terms and Conditions effective 1 January 2012.
1.1 The following sections explain the terms which govern the general use of the services found at oddsring.com (the "Website"). For specific game rules please refer to the relevant sections in Sports, Games and Casino.
1.2 By registering an account you agree to have understood and accepted these Terms and Conditions (the "T&Cs"). In these T&Cs, "we" and "us" are Oring Ltd - a company registered at Floor 4, 120 The Strand, Gzira, Malta, with company registration number C52216 - trading as Oring Ltd.
1.3 Oring Ltd are licensed (LGA/CL1/731/2010 and LGA/CL2/731/2010) and regulated by the Lotteries and Gaming Authority of Malta (the "Regulator").
1.4 For the purposes of these T&Cs the "Governing Law" shall denote the law of Malta. Where our services are offered in more than one language, the English version shall prevail; all translations will conform to the same intentions.
1.5 From time to time, certain provisions of these T&Cs may change and will be updated accordingly. Notification of each such change will be published on our Website and you will be required to accept such changes if you wish to have full Website access. (Players will retain access to follow prior wagers and retrieve their funds).
1.6 Players who close their account may withdraw all unused balances without penalty.
1.7 You acknowledge that we provide an entertainment service to you and our liability is limited to the value of the balance on your account.
Please download or print a copy of these T&Cs for reference. Should you have any queries, please write to customer service on firstname.lastname@example.org.
2.1 You are responsible for ensuring that it is legal to participate in online gambling from within your country of residence.
2.2 We shall not allow registrations from the following countries ("Excluded Territories"): USA, Israel, France. Technical, payment and registration verifications will be applied to enforce these exclusions.
2.3 You must be over the age of majority accepted in your jurisdiction. Anyone under the age of majority found to be using this Website will have their account locked, winnings forfeited and the unused balance refunded.
2.4 You can register only one player account which can be used on all our products. Should we find that you have opened multiple accounts, all but one will be closed. We will investigate the reason for the opening of the extra accounts before deciding how to treat any funds accumulated with us – funds deposited in breach of these T&Cs may be forfeited.
2.5 It is your responsibility to inform us of any changes to your personal or financial details, at registration and thereafter, which may have effect on the use of your player account, such as the change of address, bank or e-wallet account. It is vital that you provide us with a valid email address as we will use this during the registration process.
2.6 Any intentional misinformation provided at various stages may be considered a breach of these T&Cs.
2.7 We have the right to refuse the opening of or to close a player’s account at our sole discretion and without an obligation to state a reason or give prior notice. In such an event, we will return any balances in accordance with the standard payment procedures outlined below. We also have the right to place limits on the deposits or wagers of our players in accordance with our own internal event Risk Management policies.
3.1 A player's account is identified by an account email provided at registration. The system will allow you to enter your own password which must include a mix of characters, numbers and symbols to make it difficult for others to guess.
3.2 You need your account email and password to access the Websites and make use of our services. It is your responsibility to maintain the secrecy of your account data.
3.3 You are recommended to store your details safely or memorize them. We shall not be responsible for the unauthorized use of accounts or any losses that may result from such use.
3.4 Should you forget your password, you can reset it by using the password recovery tool on the Websites. Should you forget both your account email and password, please contact customer service for further assistance.
3.5 You may log in only once at a point in time – multiple betting sessions will not be supported by our system; trying to log in again will close the previous session after you click to confirm your intention.
4.1 In order to gain full access to our products and services, you must deposit funds into your account. We do not offer credit on your account, nor do we pay interest on your deposit, and are not to be treated as a financial institution in any way nor expect interest on their deposits.
4.2 Funds deposited with us must be your own money and obtained legally. Suspicious funds transfers may be reported to the relevant authorities for investigation. Making fund transfers between player accounts (inter-account transfers) is not allowed.
4.3 The currency of your account can be selected during the registration, becoming the currency for all your account transactions. Please contact support if you need to change it. Currencies supported include USD, EUR, GBP, LVL, SEK, NOK, DKK, PLN, CHF, TRY, ARS, MXN, BRL, CLP.
4.4 All betting services will show the value of your stake, your available balance and the relevant currency. Exchange rate conversions will be applied at the prevailing rate notified by the European Central Bank or the central bank of the currency issuing country.
4.5 You may fund your account by using any of the deposit methods available to you on the Website, including bank transfer, credit and debit cards, e-wallets and vouchers.
4.6 Deposits are processed subject to each method's individual rates, security constraints and timing (explained in the depositing screen accessible when you log in to your account).
4.7 The minimum deposit amount is 1 unit of currency or subject to limits imposed by the payment service provider, whichever is greater.
4.8 When using a payment method, you must ensure that it is registered in your name. We shall assume no liability to any third party whose means of payment you may have used.
4.9 We have the right to correct any apparent discrepancies and errors that may have been made in the funding of your account.
4.10 When you deposit through Skrill(Moneybookers), please note that your registered email must be the same as the one on your e-wallet account. Otherwise, this will result in getting your player account locked until you contact support and verify your identity.
4.11 You may withdraw funds from your account by using any of the withdrawal methods available to you on the Website, including bank transfer, e-wallets and vouchers.
4.12 Requests for withdrawal are subject to minimum sums and currency limitations, presently being: 200 EUR, 200 USD and 200 LVL for bank transfers and 5 EUR, 5 USD, 5 LVL and 10 PLN for all other methods.
4.14 At our discretion, requests for withdrawal of funds may be held up for screening before being approved for payment. We may request further identity verification if the previously supplied documentation is deemed insufficient. We aim to process all withdrawals within 5 working days of your online request being recorded.
4.15 If your account was funded using a payment method varying from the requested withdrawal method, we have the right to refuse this withdrawal request in favour of the original payment method.
4.16 For a given method of payment, withdrawals will be remitted only to the same account from where the funds were originally deposited into the player’s account.
4.17 When you deposit with Paysafecard or Ukash, we shall reserve the right to request a receipt showing proof of the voucher having been purchased or otherwise legally rendered.
4.18 Should you fund your account using a one-way method that does not support payouts, we shall reserve the right to withdraw to your wallet account using the recommended payment service provider Skrill(Moneybookers). We also reserve the right to check if your wallet account is registered in the same name as your player account. In the case of the foregoing being different, your player account will be locked and its balance withheld.
4.19 Processing fees may vary per payment method, but our general policy is to absorb such fees. Please refer to the comments provided for each payment method in the “Deposit” and “Withdrawal” pages of your player account section.
4.20 If the value of a deposit has not been played through in full before you request a withdrawal, or there is evidence of a series of bets placed on a guaranteed outcome, we shall reserve the right to withhold the processing costs from your withdrawal amount.
4.21 During the withdrawal process we retain the right to withhold a commission of 5% from the sum of the deposits, if the gaming activity on the account is absent or acknowledged to be lacking.
5.1 You may close your account at any time by sending to us a written request via email. Before the account is closed, it will be cleared subject to our standard withdrawals policy, as hereabove stated.
5.2 You can set your account's deposit and wagering limits if you wish to have better control over your own spending. The same procedure can be used to ‘self-exclude’ yourself from betting on our Website for a set time. See our Responsible Gambling Policy.
5.3 An account shall be considered dormant if there have been no transactions made on it (deposits, withdrawals or bets) over a period of 12 months and the account balance is more than zero. Our dormant accounts policy is as follows:
- If your account becomes dormant, we shall be sending monthly reminders to your registered email address prompting you to re-activate your account or request a withdrawal.
- If you fail to re-activate your account, a dormancy fee of 0.25 EUR shall be charged to it monthly for each of the next 18 months (months 13 through 30)
- Should you re-activate your account before the end of the dormancy period, you are entitled to having the dormancy fees refunded to your account.
- Failing to reach you within the specified dormancy period and remit the account balance to you, we shall clear the dormant account remitting the funds to the Regulator.
5.4 If you wish to recover any legitimate funds held in a closed, blocked, or dormant account, please contact customer service by email stating your player account number or account email, the reasons for current account status and actions that need to be taken. Your request will be processed in line with the standard payment procedures outlined above.
6.1 We have a strict policy against money laundering. Any criminal or rule violating activity (“Fraud”) is prohibited and may lead to the player account being closed and its balance forfeited.
6.2 Fraud shall include, without limitation: paying with stolen bank cards or vouchers, using compromised e-wallet access, player collusion, chip dumping, provision of false personal data, document forgery.
6.3 We will use technical and human resources to check all transactions and prevent money laundering through:
- Applying the payment constraints described in the “Managing payments” section.
- Monitoring player transactions exceeding 10,000 USD during a 24-hour period.
- Monitoring the opening of linked player accounts.
- Keeping an audit trail of changes effected on player accounts.
6.4 We may decide to lock your account whenever we have reason to suspect that it has involvement with Fraud. Until our investigations are complete and the Fraud case is cleared, we may continue to freeze the account.
6.5 Disclaimer. We may report any cases of Fraud to the Regulator or other appropriate law enforcement agencies. On doing so, we will allow them to inspect player account data for the purpose of further investigation and final ruling.
Please remember that you may only have one player account and you are responsible for providing accurate up-to-date information. The account must be registered personally for yourself and shall not be transferred or shared.
7.1 We shall adhere to the Data Protection Directive (EC Directive 95/46/EC) and the Electronic Communications Privacy Directive (EC Directive/2002/58/EC) with regard to the processing of your personal data and the protection of such data by digital means.
7.2 We are registered with the Data Protection Commission of Malta and will provide players with a Subject Access Report upon request in line with the Commission’s guidance. Please contact customer service should you wish to learn more.
7.3 The following personal information will be required at registration and stored on the database:
- First name and last name
- Residential address
- Email address
- Telephone number
7.4 The following documents will be requested for account verification and kept on file:
- Scanned copy of passport or national ID card
- Scanned copy of utility bill or bank statement (optional)
7.5 We aim our best to ensure that at all times personal data is:
- obtained only for a specific and lawful purpose.
- adequate, relevant and not excessive to its purpose.
- processed fairly and lawfully.
- accurate and updated.
- kept in a secure manner.
- not kept longer than is necessary for its purpose (subject to regulatory controls).
7.6 We may disclose personal data:
- when such information is requested by the Regulator.
- when ordered to do so under legal provisions contained in the Governing Law.
- when an account comes under a fraud case investigation either by ourselves or our business associates
7.7 We do not store your credit card details and we do not sell personal data. However some of our trusted partners are located outside the EU. By accepting these T&Cs you consent to the transfer of your personal data as required to provide our services to you.
7.8 We use encrypted communications whenever personal data is sent over the Internet. Access to all sensitive data stored on our system is strictly controlled by technical and operational means.
7.9 We may process personal data for customer relationship management such as email messages featuring news and offers unless you opt out of receiving such messages.
7.10 Our customer database uses state-of-the-art cryptographic hash functions for storing player account passwords. This measure secures your account access against any possible outsider or insider attacks.
7.11 Our Website employs HTTP cookies for the following purposes:
- to maintain a user session necessary to authenticate you on our servers and to accept the instructions pertaining to your account.
- to identify your preferred language and use this in the delivery of web content that you request.
- to analyze site traffic in order to work out trends and further improvements.
8.1 You accept that our products and services are provided to you "as is" with any faults or failings, and any representation, warranty, condition or guarantee whatsoever, express or implied, excluded to the fullest extent permitted by the Governing Law.
8.2 By participating in our online games you recognize and accept the limits inherent to any connection over the Internet, particularly:
- longer response times and interruption risks over remote channels.
- the importance and aspects of using secure connections (HTTPS)
- the risks associated with computer virus infections
8.3 We shall take all reasonable steps to ensure that our system enables any player whose participation in a game was interrupted by a failure of our computer system, or the telecommunications system, or the player's computer system, to resume, on the restoration of the system, his or her participation in the game as at the time immediately before the interruption took place.
8.4 If our computer system fails to restore the game having been interrupted, we shall (a) ensure that the game is terminated; (b) refund the wager amount to the player; c) inform the Regulator of the circumstances of the incident if it occurred through the failure of our computer system. In the event of any such system failure, our liability to you shall be limited to the wager amount.
8.5 We shall reserve the right to correct any apparent mistakes resulting from technical failures such as erroneous account transactions, and to commit any amendments necessary to reflect outside changes such as corrections to match results.
8.6 Whilst we shall do our best to ensure the stable, secure and accurate functioning of our computer system, we shall not be liable to you for:
- any loss whatsoever arising from the use, misuse or abuse of your account or any of our products and services which are beyond our control;
- any cyber attacks or viruses affecting your computer system and impacting on your use of any of our products and services;
- the accuracy, completeness or currency of any information services such as indicative prices, fixtures, live scores, results or any statistics.
8.7 You may not use automated game bending systems (known as 'robots') which shall be considered a form of Fraud as hereabove defined.
9.1 Bets may be declared void at our discretion, including in, but not limited to, the following situations:
- Where the bet relates to a cancelled event. Multiple bets will be re-calculated excluding the event that was abandoned.
- Where the bet relates to an event which has not commenced 36 hours after the scheduled start time.
- If the result of an event becomes publicly known before the end of the event.
- If there is any transmission error or other technical issue.
- Where there is suspicion of fraud.
- If the bets is accepted after the beginning of a race, a game or an event.
- If the actual date or time of the bet or necessary personal data of the betting client are missing due to transmission errors.
10.1 In any event where a bet or wager is accepted, or a payment is made, by us in error, due to the fact that the input of betting odds and/or the evaluation of betting results were clearly erroneous, we reserve the right to correct errors even after the event, any the re-settled the bets accordingly. If this is not reasonably practicable, we reserve the right declare the bet void, thereby returning your stake into your account. We shall inform you of an error as soon as possible.
10.2 Any monies which are credited to your account, or paid to you as a result of an error must be refunded to us upon demand, and may be withdrawn from your account. If money won in error is used to make any subsequent bets, we reserve the right to cancel such bets.
10.3 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, which may result from any error made by us or an error made by you.
10.4 In the event of communications or system errors or defect occurring in connection with our software, neither we, nor our software provider, agents and/or any related parties, will be liable to you or to any third party for any costs, expenses, losses or claims arising or resulting from such errors.
11.1 If you have any cause to complain about anything relating to your experience with our products and services, please let us know by writing to customer service. Please be sure to include any appropriate evidence and your complaint will be dealt with as quickly as possible by our professional support operators.
11.2 If a complaint is not resolved to your satisfaction through our complaint procedure, you may refer the dispute to the Regulator by writing to the email address email@example.com. Their resulting decision shall be considered final and binding on both parties.